NT Motor Accidents
Compensation Commission
Referring a MAC Scheme client for treatment
The referring doctor or specialist should clearly document the reasons for treatment and rehabilitation in a medical certificate, report or referral letter. This will assist TIO MAC when assessing whether the proposed treatment or rehabilitation are covered by the MAC Scheme.
After receiving a client referral, the treatment provider should contact the client's TIO MAC case manager. The case manager will review the MAC claims status and advise if MAC will fund the proposed treatment. If the patient’s MAC claim is still pending a decision or has been denied, MAC may be unable to pay for any treatment services.
Am I the right provider for this referral?
If you are unable to treat the client or think that they should have been referred to a different service provider, please contact TIO MAC, to discuss the matter with the client's Case Manager.
Choice of provider
A MAC Scheme client has the right to choose their treatment provider or change providers at any time.
If for any reason you are not able to provide treatment, then you should either refer the client to an alternative provider or facilitate another referral from their treating doctor.
Please inform the patient’s TIO MAC case manager if you have received a new referral or are referring the client elsewhere.
Related information
MAC Scheme
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