Contact us

We're here to help

Please choose an option below for contact information.

Interpreter Service

To arrange an interpreter service, please call TIO MAC 1300 493 506
General enquiries

For general enquiries you can use the online form on this page or contact us at:
mac@tiofi.com.au
1300 493 506
GPO Box 770 Darwin NT 0801
Help after an accident

If you’ve been injured or have lost a loved one, please visit help after an accident or call 1300 493 506
If you disagree with a claim's decision

If you are not satisfied with a MAC Scheme decision, please visit If you disagree with a decision which explains the process for decision reviews.
Compliments and other feedback

To provide compliments on your service experience or other feedback, you can use the online form on this page or contact us:
mac@tiofi.com.au
1300 493 506
GPO Box 770 Darwin NT 0801
Complaints

Usually, any concerns you have can be resolved with a phone call. However, if this is not the case, you can use the online form on this page or contact us at:
mac@tiofi.com.au
1300 493 506
GPO Box 770 Darwin NT 0801
How to report fraud

If you suspect fraud or dishonest behaviour in relation to the MAC Scheme or the handling of a claim, please visit our Fraud and dishonesty page . Reports can be made confidentially to either TIO or MACC:
TIO
mac@tiofi.com.au
1300 493 506
GPO Box 770 Darwin NT 0801
MACC
mac.commission@nt.gov.au
GPO Box 1974 Darwin NT 0801
Road Safety

For enquiries about MACC’s road safety program, please contact:
cthiel@tiofi.com.au
0407 216650

You can use the online forms below to send us a message at any time.

Client feedback, compliments and complaints

Business hours are 8am - 5pm Monday to Friday

Call TIO MAC on 1300 493 506

to arrange an interpreter service